SHIPPING METHODS AND RATES

219skincare.com processes orders Monday through Friday in the order in which they are received.

219skincare.com ships to all 50 U.S. States. Deliveries are scheduled from Monday-Friday (no delivery service on Saturday or Sunday). Please allow 1-3 days for order processing and at least 2 days for shipping. At this time, 219skincare.com does not ship to APO/FPO, PO Boxes, U.S. Territories or to international addresses.

SHIPPING CONFIRMATION

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check the status of the order at your convenience.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Friday from 8:30am to 5:30pm EST at 1-978-305-7170

RETURNS, EXCHANGES & RESTOCKING POLICY

219 Skincare stands behind its products and will issue a replacement or credit if you are not satisfied with your purchase and notify us within thirty calendar days of receipt of product. A Restocking Charge of 35% will apply to all unused, unopened items returned where 219 Skincare has made no error in merchandizing or shipping. 219 Skincare will issue a replacement or credit for legitimate Quality-related issues within two years from the date of sale or when applicable, within the expiration date of the product.

Please call our Customer Service Specialists Monday-Friday from 8:30am-5:30pm ET at 1-978-305-7170 to discuss your concerns and to obtain a Return Authorization (RA) before returning any product. 219 Skincare will not credit the return of merchandise without a return authorization.

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MISTAKEN AND DAMAGED SHIPMENTS

219 Skincare will replace the order and pay any applicable shipping costs if we made an error with your order. Please note any obvious damage or shortage while applying your signature at the time of delivery and make all claims for replacement or credit within 14 days of delivery. For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to 219 Skincare. To return any mistaken or damaged item, please call our Customer Service Specialists Monday-Friday from 8:30am-5:30pm EST at 1-978-305-7170 to discuss your concern and to obtain a Returned Authorization (RA) before returning any product. 219 Skincare will not credit the return of merchandise without a return authorization.

PROBLEMS WITH AN ORDER

Please feel free to contact us directly by email or call 1-978-305-7170 to speak with a Customer Service Specialist Monday through Friday from 8:30am to 5:30pm EST.